Returns
Return Policy
We want you to be completely satisfied with your purchase. If you’re not happy with your order, you may return most unworn items in their original condition within 28 days of delivery. All items must be returned with original tags attached and in original packaging.
How to Return
To initiate a return, please visit our Returns Portal at comfortwearco.com/returns. You will need your order number and email address. After completing the online return process, you will receive a prepaid return shipping label via email.
Refund Processing
Once we receive and inspect your return, we will process your refund within 7-10 business days. You will receive email confirmation when your refund has been issued. Please allow additional time for the refund to appear in your account.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error. The cost of return shipping will be deducted from your refund amount for standard returns.
Final Sale Items
The following items cannot be returned:
- Items marked as “Final Sale”
- Worn or damaged merchandise
- Products without original tags
- Items purchased more than 28 days ago
- Underwear and swimwear for hygiene reasons
Damaged or Defective Items
If you receive a damaged or defective product, please contact our Customer Care team within 14 days of delivery. We will cover all return shipping costs and expedite a replacement or full refund.
International Returns
International customers are responsible for all customs fees and return shipping costs. We recommend using a trackable shipping service for all returns.
Exchanges
For exchanges, we recommend returning the original item for a refund and placing a new order for your desired item. This ensures you receive your new item quickly.
Return Status
You can check the status of your return anytime through your account on our website or using the return tracking number provided.
Questions?
If you have questions about our return policy, contact our customer service team through the support portal on our website. We’re committed to ensuring your satisfaction.